We embrace our values in everything we do.

Our Values

There are core values that sit at the heart of the Parkinson-Spencer Refractories business. We embrace them in everything we do.

Our values are like a guiding light because they steer and influence the way that we operate as a business and the decisions we make. They are what is important and matters to us, and are recognisable to our customers, our employees, and our partners.


We make it our mission to deliver industry leading glass conditioning solutions that inspire confidence, improve operational efficiencies, reduce business risk, and help our customers to compete on a global scale.

What matters to PSR…

Spanning eight generations, our strong family values have been at our core since day one, and we maintain that ethos today. We have a loyal, multigenerational workforce and we believe in working together and supporting each other, just like a family would.

We are a forward-thinking business, always challenging the status-quo. We are continuously innovating through research and development and striving to improve and grow in a sustainable way.

We believe the best way for us to succeed as a business is to always listen to our customers and understand their needs. Our skilled, well-trained team provide the very best experience.

We believe in a collaborative approach and in building strong relationships. Our goal is to help everyone succeed together and we take pride in nurturing our employees, customers, partnerships, and agents.

We work together and support each other, just like a family would, always going that extra mile to support our customers and exceed their expectations. We care for our people and the environment, and work had to build a sustainable business for the future and provide a supportive place of work.

We are open and honest with our co-workers, customers, and partners and this fosters healthy relationships we can be proud of.  We always aim to do the right thing and create an environment where people are encouraged to speak up and share ideas.

We are a friendly and approachable team to our customers, partners, and workers. Our helpful and knowledgeable team works together with our customers towards a common goal of success.